Your Success is Our Top Priority
Learn how we partner with clients to drive results, improve operations, and meet evolving community needs.
Upon signing up for our services, you’ll be paired with a dedicated onboarding specialist who will serve as your go-to resource throughout the entire implementation process. From day one, they’ll work closely with your team to understand your specific needs and tailor an onboarding plan to make the implementation process as seamless and efficient as possible.
Our team works closely with yours to understand your current processes, ensuring an easy transition without interrupting your day-to-day operations.
We know data from your current vendor is important. We’ll work with you and provide guidance on best practices for a successful data migration.
Choose from flexible training options including live remote sessions, on-demand resources, and evergreen content in our Help Center.
We offer high-touch support throughout onboarding and well after go-live, ensuring your team is confident with the system and understands how to best navigate each tool.
We provide live training options for SDL Desktop so that your department feels confident using our products. To sign up for training, please email success@spatialdatalogic.com or complete this form.
Wednesday, October 23rd – Lead Paint (1 pm – 1.5 hours)
After signing up for our services, you’ll be assigned a dedicated Customer Success Manager (CSM) to serve as your main point of contact throughout our partnership. Your CSM ensures your needs are met, offering ongoing non-technical support and guidance.
Here’s how we support your success:
We’ll regularly review your account, keeping you up to date with new features and identifying ways to streamline processes and optimize your use of SDL Desktop.
Before renewal, your CSM will assess your software usage and help identify future needs to ensure SDL Desktop continues to meet your evolving goals.
With 26+ years of industry experience, we offer tailored insights to help you get the most out of SDL Desktop.
Your CSM is here to help with any questions or non-technical concerns, ensuring quick resolution and providing ongoing support to keep your operations running smoothly.
Have a technical question and aren’t sure who to call? We’re here to help.
Submit Ticket: support@spatialdatalogic.com
Call: (732) 357-1280
Hours: Monday – Friday, 8AM-5PM EST