April 17, 2024

We’re excited to announce a few organizational changes within the SDL customer success team. These changes will allow us to offer faster response times, additional training resources, and clear lines of communication with a single point of contact specific to your needs. Below are the key changes:

• Promotions:
  
  • Dee Haege has been promoted to Vice President of Customer Success. In this role, Dee continues to oversee all aspects of customer success. This ensures each client has a cohesive experience from onboarding and implementation to ongoing technical support.
  • Megan Kelly now leads our team of customer success managers, ensuring each client has a dedicated point of contact who knows the details of each of their client’s accounts.
    
• Onboarding and Technical Support: We have created dedicated onboarding and technical support teams. This allows for better training resources and faster response times on incoming requests.
  
• Escalation Process: Going forward, any non-technical support escalation should be sent directly to your Customer Success Manager, who will work internally with Dee Haege to resolve the matter. Our goal is to provide a clear line of communication for our clients, providing a single point of contact for all inquiries related to your account and partnership with SDL.

Have you met your dedicated customer success manager?
If not, please email success@spatialdatalogic.com, and we’ll connect you right away.