Your Success is Our Top Priority
Learn how we partner with clients to drive results, improve operations, and meet evolving community needs.
200 Connell Drive, Suite 1000
Berkeley Heights, NJ 07922
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GovSites
Onboarding & Training
When you purchase a GovSites website, you’ll be assigned a dedicated webmaster who serves as your primary point of contact. They’ll work closely with your team throughout onboarding and beyond, learning the specific needs of your site to provide personalized support.
Our Learning Management System offers continuous training with guided courses tailored to your service tier, ensuring your team is always equipped to manage your site effectively.
GovSites
Customer Success
Your dedicated webmaster remains your primary contact post-launch, offering proactive website reviews and handling change requests based on your service tier. Most updates are completed in under an hour.
GovSites
Customer Success
Your dedicated webmaster remains your primary contact post-launch, offering proactive website reviews and handling change requests based on your service tier. Most updates are completed in under an hour.
Technical Support
GovSites offers three service tiers to manage your government website, providing scalable support options from basic hosting to complete website management with webmaster services. No matter your tier, our technical support team is ready to troubleshoot any issues you encounter.
Submit ticket: support@govsites.com
Hours: Monday – Friday, 9AM-5PM EST
Same-Day Email Support Responses: For most requests received before 3PM EST Monday-Friday
How-To Sessions: Any administrator-level user can schedule a session with their webmaster using a simple online scheduling tool
Service Tiers
Scalable Support Options to Fit Your Needs
Whether you need full-service management or just basic hosting and support, GovSites offers flexible service tiers designed to fit your municipality’s unique needs. From hands-off solutions to collaborative site management, we ensure your website stays updated, secure, and aligned with best practices—letting you choose the level of involvement that works best for you.
Complete Management
A hands-off solution where our webmasters manage everything, from updates to content management.
GovSites handles document, form, and content migration. We help reorganize, rename, and clean up outdated information, ensuring your new site is fresh and streamlined.
GovSites offers email support Monday-Friday, 9am-5pm ET, for up to three administrative users. We handle troubleshooting, “how-to” questions, password resets, and manage updates, configurations, and security for your site.
GovSites includes up to 30 municipal users, in addition to the three supported admin users, who can update specific departments or manage the entire website.
Our complete management tier offers unmetered storage and bandwidth (file size limits apply). While direct hosting of video/audio isn’t allowed, we integrate seamlessly with YouTube, Vimeo, and SoundCloud.
Websites are backed up daily, with 30 days of unique backups stored off-site. We also perform nightly incremental server backups, allowing for file or full-site restoration as needed.
Even with full management services, users can handle urgent updates. Both admin and municipal users have access to a complete training series and quick “how-to” videos for easy updates.
GovSites integrates seamlessly with the SDL software suite. Municipalities using SDL Portal can allow residents to log in and complete portal-based requests directly from the website.
GovSites includes a base subscription to the Userway.com ADA widget. Municipalities can upgrade through Userway, and we’ll handle the technical installation at no extra cost.
We provide same-day email support, Monday-Friday, for most requests received before 3pm ET.
Admin users can schedule a how-to session with a webmaster via an easy online tool. Simply choose a time, and a Zoom meeting will be created.
GovSites offers ongoing technical webmaster services after launch, including page additions, basic redesigns, integrations, and other non-routine updates.
We continue to support your website’s growth post-launch, adding new pages, reformatting content, and providing consultative design as your municipality expands.
Set automated reminders for departments to review and update content, including key items like budgets or annual statements.
A hands-off approach where our team handles same-day content updates, calendar management, document uploads, news updates, and page content changes.
Hybrid Site Management
Our experts handle complex updates and integrations, while your in-house team takes care of routine tasks.
GovSites handles document, form, and content migration. We help reorganize, rename, and clean up outdated information, ensuring your new site is fresh and streamlined.
GovSites offers email support Monday-Friday, 9am-5pm ET, for up to three administrative users. We handle troubleshooting, “how-to” questions, password resets, and manage updates, configurations, and security for your site.
GovSites includes up to 30 municipal users, in addition to the three supported admin users, who can update specific departments or manage the entire website.
Our complete management tier offers unmetered storage and bandwidth (file size limits apply). While direct hosting of video/audio isn’t allowed, we integrate seamlessly with YouTube, Vimeo, and SoundCloud.
Websites are backed up daily, with 30 days of unique backups stored off-site. We also perform nightly incremental server backups, allowing for file or full-site restoration as needed.
Even with full management services, users can handle urgent updates. Both admin and municipal users have access to a complete training series and quick “how-to” videos for easy updates.
GovSites integrates seamlessly with the SDL software suite. Municipalities using SDL Portal can allow residents to log in and complete portal-based requests directly from the website.
GovSites includes a base subscription to the Userway.com ADA widget. Municipalities can upgrade through Userway, and we’ll handle the technical installation at no extra cost.
We provide same-day email support, Monday-Friday, for most requests received before 3pm ET.
Admin users can schedule a how-to session with a webmaster via an easy online tool. Simply choose a time, and a Zoom meeting will be created.
GovSites offers ongoing technical webmaster services after launch, including page additions, basic redesigns, integrations, and other non-routine updates.
We continue to support your website’s growth post-launch, adding new pages, reformatting content, and providing consultative design as your municipality expands.
Hosting & Support
Basic website hosting with ongoing support, backups, and security updates.
GovSites handles document, form, and content migration. We help reorganize, rename, and clean up outdated information, ensuring your new site is fresh and streamlined.
GovSites offers email support Monday-Friday, 9am-5pm ET, for up to three administrative users. We handle troubleshooting, “how-to” questions, password resets, and manage updates, configurations, and security for your site.
GovSites includes up to 30 municipal users, in addition to the three supported admin users, who can update specific departments or manage the entire website.
Our complete management tier offers unmetered storage and bandwidth (file size limits apply). While direct hosting of video/audio isn’t allowed, we integrate seamlessly with YouTube, Vimeo, and SoundCloud.
Websites are backed up daily, with 30 days of unique backups stored off-site. We also perform nightly incremental server backups, allowing for file or full-site restoration as needed.
Even with full management services, users can handle urgent updates. Both admin and municipal users have access to a complete training series and quick “how-to” videos for easy updates.
GovSites integrates seamlessly with the SDL software suite. Municipalities using SDL Portal can allow residents to log in and complete portal-based requests directly from the website.
GovSites includes a base subscription to the Userway.com ADA widget. Municipalities can upgrade through Userway, and we’ll handle the technical installation at no extra cost.
We provide same-day email support, Monday-Friday, for most requests received before 3pm ET.
Admin users can schedule a how-to session with a webmaster via an easy online tool. Simply choose a time, and a Zoom meeting will be created.
Partner with Us for Success
Discover how our customer success team can help you achieve more.