CUSTOMER SUCCESS
SDL CONNECT
Your Success is Our Top Priority
Learn how we partner with clients to drive results, improve operations, and meet evolving community needs.
200 Connell Drive, Suite 1000
Berkeley Heights, NJ 07922
© Copyright 2024. Spatial Data Logic. All rights reserved.
SDL Connect
Onboarding
Upon signing up for our services, you’ll be paired with a dedicated onboarding specialist who will serve as your go-to resource throughout the entire implementation process. From day one, they’ll work closely with your team to understand your specific needs and tailor an onboarding plan to make the implementation process as seamless and efficient as possible.
Here’s What to Expect:
Knowledge Transfer
We’ll collaborate with your team to understand your current processes and ensure a smooth transition with no disruption to daily tasks.
Data Import Assistance
We know data from your current vendor is important. We’ll work with you and provide guidance on best practices for a successful data migration.
Initial User Training
Training is tailored to your department’s needs. We offer a combination of flexible training options including remote training sessions, a Learning Management System for general training, and a help center with evergreen content.
Onboarding Adoption Period
We provide high-touch support from onboarding through well after your go-live date, ensuring the software works as expected and your team is confident navigating each tool.
SDL Connect
Ongoing Training
We provide live training options for SDL Connect so that your department feels confident using our products. To sign up for training, please email success@spatialdatalogic.com.
SDL Connect
Customer Success
After signing up for our services, you’ll be assigned a dedicated Customer Success Manager (CSM) to serve as your main point of contact throughout our partnership. Your CSM ensures your needs are met, offering ongoing non-technical support and guidance.
Here’s how we support your success:
Business Reviews
We’ll regularly review your account, keeping you up to date with new features and identifying ways to streamline processes and optimize your use of SDL Connect.
Pre-Renewal Call
Before renewal, your CSM will assess your software usage and help identify future needs to ensure SDL Connect continues to meet your evolving goals.
Best Practices
With 26+ years of industry experience, we offer tailored insights to help you get the most out of SDL Connect.
Account Advocacy
Your CSM is here to help with any questions or non-technical concerns, ensuring quick resolution and providing ongoing support to keep your operations running smoothly.
Testimonials
Technical Support
Have a technical question and aren’t sure who to call? We’re here to help.
Submit Ticket: support@spatialdatalogic.com
Call: (732) 357-1280
Hours: Monday – Friday, 8AM-5PM EST