CUSTOMER SUCCESS
SDL DESKTOP
Your Success is Our Top Priority
Learn how we partner with clients to drive results, improve operations, and meet evolving community needs.
200 Connell Drive, Suite 1000
Berkeley Heights, NJ 07922
© Copyright 2024. Spatial Data Logic. All rights reserved.
New Jersey Product Suite
Onboarding
Upon signing up for our services, you’ll be paired with a dedicated onboarding specialist who will serve as your go-to resource throughout the entire implementation process. From day one, they’ll work closely with your team to understand your specific needs and tailor an onboarding plan to make the implementation process as seamless and efficient as possible.
Here’s What to Expect:
Knowledge Transfer
Our team works closely with yours to understand your current processes, ensuring an easy transition without interrupting your day-to-day operations.
Data Import Assistance
We know data from your current vendor is important. We’ll work with you and provide guidance on best practices for a successful data migration.
Initial User Training
Choose from flexible training options including live remote sessions, on-demand resources, and evergreen content in our Help Center.
Onboarding Adoption Period
We offer high-touch support throughout onboarding and well after go-live, ensuring your team is confident with the system and understands how to best navigate each tool.
NEW JERSEY PRODUCT SUITE
Ongoing Training
We provide live training options for SDL Desktop so that your department feels confident using our products. To sign up for training, please email success@spatialdatalogic.com or complete this form.
Wednesday, October 23rd – Lead Paint (1 pm – 1.5 hours)
Monday, November 4th – Code Enforcement Registry Renewals (9 am – 1 hour)
- Tuesday, December 3rd – Clerk – Mercantile and General License Renewals (9 am – 1 hour)
- Tuesday, December 3rd – Construction Ongoing Invoices (11 am – 1 hour)
- Tuesday, December 3rd – Health – Food and General License Renewals (1 pm – 1 hour)
- Thursday, December 4th – Pet Licensing Renewals (9 am – 1 hour)
- Thursday, December 4th – Fire Prevention Invoices (11 am – 1 hour)
New Jersey Product Suite
Customer Success
After signing up for our services, you’ll be assigned a dedicated Customer Success Manager (CSM) to serve as your main point of contact throughout our partnership. Your CSM ensures your needs are met, offering ongoing non-technical support and guidance.
Here’s how we support your success:
Business Reviews
We’ll regularly review your account, keeping you up to date with new features and identifying ways to streamline processes and optimize your use of SDL Desktop.
Pre-Renewal Call
Before renewal, your CSM will assess your software usage and help identify future needs to ensure SDL Desktop continues to meet your evolving goals.
Best Practices
With 26+ years of industry experience, we offer tailored insights to help you get the most out of SDL Desktop.
Account Advocacy
Your CSM is here to help with any questions or non-technical concerns, ensuring quick resolution and providing ongoing support to keep your operations running smoothly.
Testimonials
Technical Support
Have a technical question and aren’t sure who to call? We’re here to help.
Submit Ticket: support@spatialdatalogic.com
Call: (732) 357-1280
Hours: Monday – Friday, 8AM-5PM EST