Request Management

Who We Serve / Request Management

Modernize Your Request Management

With SDL, local governments can easily modernize request management processes, allowing residents to submit concerns online via any device. From handling inspections and work orders to providing real-time status updates, SDL centralizes department services into a comprehensive platform.

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Use Case

Streamlined Request Management

Simplify how your team handles requests and complaints with features that enhance communication, automate workflows, and provide real-time updates for a seamless experience.

Accept Complaints Online

Empower residents to report concerns online using a computer or mobile device.

Digitally Process Requests

Employees can track and manage complaints online, including location information and photos.

Inspections & Work Orders

Departments can use our app to access assigned complaints and associated inspections.

Status Updates

Complainants can check the status of their complaints online, 24/7.

Identify Trends

Generate reports to prioritize resources and identify areas for improvement.