Organizational Changes To Our Customer Success Team

We’re excited to announce a few organizational changes within the SDL customer success team. These changes will allow us to
offer faster response times, additional training resources, and clear lines of communication with a single point of contact specific to your needs. Below are the key changes:

  • Promotions:

    • Dee Haege has been promoted to Vice President of Customer Success. In this role, Dee continues to oversee all aspects of customer success. This ensures each client has a cohesive experience from onboarding and implementation to ongoing technical support.
    • Megan Kelly now leads our team of customer success managers, ensuring each client has a dedicated point of contact who knows the details of each of their client’s accounts.

  • Onboarding and Technical Support: We have created dedicated onboarding and technical support teams. This allows for better training resources and faster response times on incoming requests.

  • Escalation Process: Going forward, any non-technical support escalation should be sent directly to your Customer Success Manager, who will work internally with Dee Haege to resolve the matter. Our goal is to provide a clear line of communication for our clients, providing a single point of contact for all inquiries related to your account and partnership with SDL.


Have you met your dedicated customer success manager?
If not, please email This email address is being protected from spambots. You need JavaScript enabled to view it., and we’ll connect you right away.