Customer Support

At SDL, customer support isn’t an afterthought; it’s a key differentiator. Not only do we have a dedicated support team to take your calls, we’ve built a formal ticketing system to ensure prompt and effective resolution.

In addition, our software is designed to support automatic updates meaning you will always have the most up-to-date software and security patches.  

"Very happy with product and service. The customer service representatives are very knowledgeable and helpful."

- Jan 2020 Customer Satisfaction Survey Respondent
"There is very little time spent on hold and the employees can very quickly resolve any issues we have had"

- Jan 2020 Customer Satisfaction Survey Respondent
"I have never had to wait longer than 5 minutes to have a problem resolved." 

- Jan 2020 Customer Satisfaction Survey Respondent

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